Frequently Asked Questions

Question

Answer

How much is shipping from Location A to Location B? The shipping fee is based on the weight of the order, the shipping method, and the destination. To see how much it would cost to ship a single item to you, please use the "Get shipping quote" link present on all product pages.

If you would like to order multiple products, simply add them to your shopping cart, and use the "Get Shipping Quote" link in your cart to get a quote for your entire order.
Do you ship internationally? Unfortunately, at this time we are not shipping any orders internationally.
What payment methods do you accept? Currently, we accept credit and debit cards from Visa, Mastercard, AMEX, and Discover. We also accept payments via PayPal and PayPal Credit as well.
Will I have to pay taxes on my order? NVX is required by law to charge applicable sales taxes for online orders and calculates the tax in accordance with applicable state and local laws.
How long will it take to receive my order? Products that are in stock are generally shipped within 1–2 business days, while backorder products can take much longer. To that time, you need to add the package transit time with the carrier (FedEx or USPS), which is indicated when you select the shipping method.

For example, if you order a product that is in stock and choose to have it shipped via FedEx Home Delivery (2–5 business days), your order will generally take 3–7 business days to arrive at your door.

How can I track the progress of my order? Once the order has been shipped, a link will be available for you to track it on the carrier's website.
How will I know that my order has left your warehouse? We will send you an e-mail with tracking information when we ship your order.
What is your warranty policy? Visit our warranty policy page to see our full detailed policy.
How do I return a product to you? We have detailed information regarding the steps to return an item to us on our returns policy page. Start your return here.
I still have questions. How may I contact you? To get our full contact information, please visit our contact us page.
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