Warranty & Returns Policy

60-Day Returns

You may return or exchange a complete, new product for any reason within 60 days. Defective products are covered by exchange only. Additional exclusions apply.


365-Day Warranty Coverage

All products, unless noted otherwise, are covered by a 365 day (one-year) warranty for repair against defects.


Important Details and Exclusions

Refund or exchange option

You may choose an exchange or a refund for the product returned.


Refund method

Refunds are issued to the same credit card, debit card, PayPal, gift certificate, store credit account, or other forms of payment used on your original transaction.


Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products.


Products must be new and show no signs of use or installation or NVX will refuse the return or charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:


  • Any sign of use - including installation, scratches, or other signs of use such as physical marking, screw holes, or similar.
  • Tags, stickers, and other manufacturer labels removed or tampered with.
  • Missing parts or the original product packaging is damaged or tampered with.
  • A different serial number than the one NVX shipped.
  • Physical damage from drops, liquid, mishandling, or similar.
  • Product(s) returned that were damaged due to improper packaging.
  • Mounted or used subwoofer enclosures and speaker boxes.
  • Blown, punctured, or fried speakers, subwoofers, and amplifiers.

Bonus products, promotional bundles, free accessories, loyalty points and gift cards, or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.


Damaged product and/or shipping box from shipment You have 10 calendar days from your delivery date to notify NVX of any damage that occurred during shipment.


When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some product requires additional testing or evaluation.


Defective Products

A defective product is covered through an exchange of the same product within our return period. If the product is discontinued, you will be eligible for non-refundable store credit towards another product. After 60 days, a defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories, or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories, and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.


Return Shipping Costs

For most returns, we offer an incredibly discounted FedEx Shipping Label program for US customers.


Original shipping costs are deducted from your refund, store credit or exchange towards alternate products.


International customers and those outside the 48 Continental USA are responsible for all shipping costs and your original shipping is non-refundable and will be deducted from any refund or credit issued.


Missing a Package or Never Received Your Order?

If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery:


  • Verify the shipping address on the order is where you have been looking for the package.
  • Look for a notice of attempted delivery.
  • Look around the delivery location for your package.
  • See if someone else such as a neighbor or co-worker has accepted the delivery.
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail or packages.

Additional Policy Limitations & Steps to Return

NVX warrants to the original retail purchaser that this product is to be free from defective materials and workmanship for a period of one (1) year from the date of purchase if it is properly used and maintained. If this product proves defective in either material or workmanship, NVX, at its discretion, will (a) repair the product, or (b) replace the product, at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, NVX at its sole option may replace the unit with a current model of equal or greater value. To obtain a repair or replacement under the terms of this warranty, please return to the dealer first, if possible, and the dealer will direct you accordingly for repairs or replacement. You will be required to submit a copy of the original receipt. Return shipping for exchanges/repairs is the sole responsibility of the original retail purchaser.


Limitations

  • This limited warranty does not cover the failure of the product resulting in improper installation, misuse, abuse, accident, neglect, mishandling, or wear from ordinary use or environmental deterioration.

  • This limited warranty does not cover cosmetic damage, including paint damage, or consequential damage to ordinary use or environmental deterioration.

  • This limited warranty does not cover cosmetic damage, including paint damage, or consequential damage to other components or premises which may result for any reason from the failure of the product.


  • This limited warranty is null and void for products not used in accordance with NVX’s instructions.

  • This limited warranty is null and void for products with altered or missing serial numbers and for products not purchased from an authorized dealer.

  • This limited warranty terminates if you sell or otherwise transfer this product to another party.

  • This limited warranty is null and void for any speaker or subwoofer that has been damaged due to over-powering causing burnt voice coils and /or mechanical failures such as ripped spiders or surrounds.


Warranty Outside the U.S.

The Warranty on this product shall comply with applicable law when sold to a consumer outside of the United States. To obtain any applicable warranty service, please contact the dealer from

which you purchased this product or the distributor that supplied this product.


What to do if you need warranty or service?

  1. Visit our Orders and Returns Page on our website to start the return process and to receive RA number.

  2. Package all defective components in the original packaging (if available) or in a package that will prevent shipping damage

  3. Package the original packaging in an additional shipping container to avoid shipping damages and to comply with most shipping couriers such as FedEx.

  4. Insure your return at the price paid as NVX is not responsible for insurance losses or damages occurring in shipment to our facility.

  5. Clearly mark RA number on the outside of the shipping container.

  6. Return only defective components as the return of functioning items increases your return freight charges.
    -Non-defective returns or products not eligible for warranty service will be returned freight collect.

  7. Include a copy of the original receipt with the purchase date clearly visible and a “proof-of-purchase” statement listing the customer’s name and product purchased.

  8. Ship your package freight prepaid to the address below. Items sent freight collect or COD will be refused.

    NVX
    Attn: Returns
    10645 Freeport Dr.
    Louisville, KY 40258-1873



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